TTS-100 PROCEDURES AND POLICIES

In the context of these policies, a course can refer to a qualification, module, chapter and/or unit which all abide by the same policies and procedures as indicated by us.

 1.    ENROLMENT

Enrolment is provided either:

- On-line via the our TTS-100 website.

- By telephone during normal business hours

- Can be submitted via fax (08) 9455 4395

Enrolment checklist

Read the program information before you enrol to ensure you:

1. Have determined the learning outcomes meet your needs

2. Can follow the order of study and assessment requirements outlined in the program

3. Have met the entry requirements for the program

4. Have noted any additional resources (textbooks, video camera’s etc) required for this program

5. Meet the literacy and numeracy requirement for the course you are enrolling in

6. Non-residents of Australia may be required to verify their English Language Proficiency

7. Meet the requirements of any State or Federal funding programs

8. Have the minimum requirements for computer/internet access

Employability Skills Summaries:

Learners are advised to download the Employability Skills Summary for the Training Package Qualification prior to enrolment. Employability Skills Summaries will enable the learner to determine if their selected qualification will provide the requirements they need for employment and/or other qualifications. Employability Skills Summaries can be downloaded from http://employabilityskills.training.com.au/

Read the following information in the Student Handbook:

1. Refund Policy

2. Payment methods

3. Student responsibilities and policies

If you need additional support or information contact us on admin@tts-100.com or a TTS-100 representative

 
2.   PAYMENT INFORMATION 

It is preferred our applicants pay full course fees for on application and prior to commencement. Payment can be made by EFT to the following banking account:

TTS-100 The Training Solution

ANZ Banking Group

BSB – 016-267

Acct No – 488074934

Cheques are accepted and should be made out to:

TTS-100 The Training Solution

Course Enrolment

Course enrolment is complete when we issue the student a username and password for online course access.

Course duration is effective from the agreed course commencement date.

Login access to available units will be active as at the agreed course commencement date.

A student will be deemed to have commenced their course at the time of login on or after the agreed commencement date.

The Course is non-transferable once the student has commenced.

Payment of full course fees/payment plan deposit must be received by us before course enrolment can proceed.

Applicable to non-residents of Australia

Course enrolment may not be processed without certified current English proficiency documentation if requested by us. Please contact our Student Support Centre at admin@tts-100.com for further information.

Course cancellation

Should a student wish to cancel and provided they have not accessed more than four units of the course, they may do so by contacting our Course Advisor. Refer to our refund policy for further information.

3.    REFUND POLICY

Cancellation of course or program by us:

Should we cancel a course for any reason, students enrolled at the time we announce the cancellation will be entitled to a full refund, and this will incur no administrative charges or penalties.

Withdrawal due to unavailable units

Should we be unable to provide all units to meet the student’s course completion schedule the following will apply:

1. Course Fees paid will be refunded in full, and

2. No Statement of Attainment will be issued on any unit, or

3. Course fees paid on any unavailable unit/s will be refunded, and

Statement of Attainment will be issued for satisfactorily completed units.

Withdrawal prior to course or module commencement

If a candidate withdraws from a course before the commencement of the course, full refund of the fees will be made, however a cancellation fee of 15% of full course fees will be withheld to cover administration costs.

Eligible cancellation during orientation period

Eligible cancellations, for students enrolled in a Nationally Recognised Course of 8 units or more, received during the orientation period will receive a full refund of course fees paid, however a cancellation fee of 25% will be withheld to cover trainer and/or administration costs. Statement of Attainment/s will not be issued

Withdrawal during course or program

Cancellations (other than eligible cancellations during the orientation period) for students that have commenced their course will not be entitled to a refund. Statement of Attainment/s will be issued for any units that have been satisfactorily completed.

Withdrawal due to illness or hardship

In the case of a participant who withdrew from a course or program due to illness or extreme hardship, TTS-100 may, at its discretion, allow a refund of the fees. The following conditions apply:

- The person concerned must produce satisfactory evidence of the circumstances of his/her withdrawal, such as medical certificates;

- A cancellation fee of 25% of full course fees will be withheld;

- Withdrawal must take place prior to the expiration of the course; and

- If a refund has been issued a Statement of Attainment will NOT be granted for any units.

Course Timeframe Policy

Course timeframes are dependent on the nature of the course and will vary according to student t/s circumstances. We do not specify timeframes however reserve the right to question the fact should  student not complete the course within a reasonable timeframe.

Once an allocated time for a given program/course has ended the student will no longer be provided with access to the course material, course assessment and unlimited trainer support.

In most instances we may arrange a course extension for a student and in each instance an additional fee may be incurred.

In some circumstances a student may wish to place their course on hold due to extended holidays or unforeseen events which do not allow continued study. Students should contact our Student Support to request their course be placed on hold for a period time which is not to exceed six months.

4.    RECOGNITION OF PRIOR LEARNING, CREDIT AND EXEMPTIONS

There are several processes that allow students to have their current skills and experience recognised.

Credit transfer and National Recognition

Credit transfer is recognition of study already completed which counts towards further study. Credit transfer involves assessing a previously completed course or subject to see if it provides equivalent outcomes to those required within the current course of study.

If you have an appropriate statement of attainment from another RTO for this identical unit, then credit transfer is automatically awarded. The copy must be signed by an authorised signatory or the original must be shown to our Student Support Centre.

If it is for a very similar course, the assessor must be able to understand what the learning outcomes were from the course/subject you did, so that they can map these against the elements of competency. Therefore, you MUST have some official documentation that records what the learning outcomes were, such as a Statement of Result or an academic transcript.

If you are seeking a credit transfer at TTS-100, you will need to contact our Student Support Centre for the necessary application procedure. Students cannot receive credit for their whole program of study; at least one competency must be achieved through normal enrolment or recognition of prior learning.

Recognition of prior learning (RPL)

Recognition of prior learning is the process that recognises a student’s current skills and experience regardless of where and when the learning occurred. Applications for RPL are based on a complete unit(s).

Students can base their application on any combination of formal or informal training and education, work experience or general life experience.

Anyone wishing to undertake an entire program, course or individual module can apply for RPL. In deciding whether you may already have competency in a module/unit, the following must be considered:

1.Is your prior learning relevant to the course?

2.Is your knowledge and skill current? (Some fields of study change so rapidly that a skill achieved in the past may no longer be relevant or acceptable)

3. Is it transferable? A skill should be applicable to a number of settings and situations

4. Is it authentic? You have to provide evidence, or demonstrate that you have the knowledge and skill

5. Is your knowledge and skill appropriate to the level of the module or course?

All RPL information and mapping of evidence guides are available on the TTS-100 website.

You can also contact us for information on the RPL process or any specific questions you may have. Our Student Support Centre will assist you in ensuring you have the necessary evidence to apply for RPL.

Applicants who are unsuccessful in their RPL process have a right to formally appeal any RPL assessment, through our academic appeals procedure.

Other Information You May Need To Know

Please note that confidentiality is an extremely important part of the RPL process. It is important that sensitive information is not disclosed. You should:

1. Obtain authorisation to use evidence.

2. Remove sensitive names and figures if necessary.

3. Mark documents as confidential and not to be photocopied.

If there is confidential information that cannot be included, note this in your application and your course co-coordinator will request it only if necessary.

5.    ACCESS AND EQUITY POLICY 

TTS-100 has a policy of equal access to training for all people seeking to enhance their knowledge and skills. In particular we encourage the participation of women, indigenous people, and those who live in remote areas.

We have many strategies in place to ensure that we provide an accessible and equitable service to our clients.

Anti-Discrimination

We do not condone nor will it tolerate any unlawful discrimination or harassment by our staff of any job applicant, employee or client, based on their sex, pregnancy, marital status, race (including colour, ethnic background, descent, national identity and ethno- religion), homosexuality, disability, transgender or age.

Harassment includes any form of behaviour that a person does not want, finds offensive, humiliating or intimidating and is either sexual, or targets them because of the factors mentioned above.

Disability

We encourage the participation of disabled students. The training services provided by us can be adapted to suit the needs of disabled participants. Specific strategies addressing this can be found in the our Disability Policy.

Access for Remote Areas

We specialise in flexible delivery, enabling us to reach those in remote regions. This allows for participation of students living in areas where training might otherwise be unavailable. We encourage participation in our programs by members of ATSI communities.

Flexible delivery and assessment methods

We provide a range of flexible training delivery and assessment options. This includes correspondence workbook as well as on-line delivery and assessment. We endeavour to ensure the training and assessment methods suit the requirements of the student and/or client.

Literacy and Numeracy Education

We are committed to providing assistance to people seeking to undertake training with us, who may have special literacy and numeracy requirements. We will provide individual assistance where possible to trainees who have literacy and numeracy skill needs and will also provide referrals to specialist literacy and numeracy assistance agencies where appropriate.

Laws and Legislation

We  identify and comply with relevant State or Territory laws including State/Territory legislation where applicable.

The acts relevant to the operationTTS-100 of  as an RTO are:

1. Workplace Health and Safety Act 1995 and Regulations and Notice – TTS-100 abides by the Workplace Health and Safety Act which provides a framework for managing health and safety risks across all Australian states workplaces. The objective of the Act is to prevent anyone from being killed, injured, or contracting an illness because of a workplace, workplace activities or specified high risk of plant. This is achieved by preventing or minimising exposure to risk. Occupational Health and Safety and workplace harassment, victimisation and bullying are also found in the act.

The Vocational Education, Training and Employment Act 2000

The objectives of the Vocational Education, Training and Employment Act 2000 are:

1. to establish a system for the effective and efficient provision of high quality vocational education and training to meet the immediate and future needs of industry and the community

2. to provide mechanisms for employees, employers, associations of employees or employers, and the community, to advise government on vocational education and training needs and priorities to meet those needs

3. to support the continued development of high quality training by and within industry

4. to facilitate the provision of vocational education and training that is relevant to employment and encourages the generation of employment opportunities

5. to regulate the registration of training organisations within the State

to meet the State’s obligations under national training arrangements about vocational education and training.

Commission for Children and Young People and Child Guardian Act 2000 and Regulation

This Act establishes the Commission for Children and Young People as an independent organisation with the aim of making all states a better place for children and young people.

In relation to the Working With Children program, the Commission for Children and Young People’s functions include encouraging employers to develop their capacity to be safe and friendly for children, facilitating Working With Children background checking for child-related employment and reviewing the status of Prohibited persons.

The Privacy Act 1988 and Privacy Amendment Act 2004 and Regulation.

The ten National Privacy Principles (NPPs) found in Schedule 3 of the Act, apply to the private sector.We abide by the Privacy Act which regulates the handling of personal information.

1. Employees only collect personal information by lawful and fair means and for lawful purposes that are necessary for, or that relate directly to, a function or activity of the agency.

2. Employees must keep personal information secure, maintain its accuracy, and ensure that it is used only if it is relevant and complete.

3. Guidelines regarding the use of Tax File Numbers and data matching in Australian Government departments and agencies.

4. The Copyright Act 1968 and The Copyright Amendment (Digital Agenda) Act 2000

TTS-100 abides by the copyright law that gives the owner of a document, musical composition, book and any other pieces of information the right to decide what others can do with it.

Anti Discrimination Act 1991 and Regulation

We promote equality of opportunity for everyone by protecting them from unfair discrimination in certain areas of activity, including work and education. The act prohibits discrimination on the basis of the following attributes:

- Sex

- Marital Status

- Pregnancy

- Parental Status

- Age

- Race

- Impairment

- Religion

- Political Belief or activity

- Trade Union Activity

Victimisation is also against the law.

Victimisation includes threatening, harassing or punishing a person in any way because they have objected about the discriminatory manner in which they have been treated. It also applies to anyone who has made a complaint, or intends making a complaint, under the Act.

Human rights and equal opportunity – Reference site only

We abide by the equal opportunity legislations by providing a work environment in which:

1. All people are treated with dignity and respect;

2. All people have equal access to jobs, opportunities and careers based on their knowledge, skills and abilities;

3. All selection is based on merit, i.e. the best person for the job; and

Diversity is valued.

6. APPEALS POLICY

Re-Assessment Appeal:

A student has the ability to submit (attempt) any assessment task 3 times.

If a student does not agree with a decision of Not Yet Competent, they must appeal with-in 30 days from the result of assessment being advised by us.

Appeal against Recognition of Prior Learning (RPL):

A student must appeal a decision of RPL with-in 30 days from the result of assessment being advised by WGT.

A student has the right to appeal against a decision made in regards to their application for RPL if:

That student has sufficient grounds to believe they are entitled to be granted RPL.

That student can provide evidence to adequately demonstrate the skills and experience required as per the learning outcomes of units of competency RPL has been applied for.

Academic appeals:

A student must appeal a final result of assessment with-in 30 days from the Result of Assessment being issued by us. A student has the right to appeal against a decision made in regards to their final result if:

1. That student has been assessed as not yet competent against specific competency standards.

2. That student feels they have sufficient grounds and evidence entitling them to be assessed as competent.

3. That student must be able to adequately demonstrate they have the skills and experience to be able to meet the learning outcomes of units you are appealing against. If a student considers the response to their formal appeal unsatisfactory, they have the right to further appeal to our Education Board.

All formal appeal documentation will be sent to students on request by contacting us.

7. TTS-100 CODE OF PRACTICE

As a Registered Training Organisation, we agree to operate within the Principles and Standards of the AQTF standards. This includes a commitment to recognise the training qualifications issued by other Registered Training Organisations.

Legislative Requirements

We will meet all legislative requirements of State and Federal Government. In particular, Workplace Health and Safety, Workplace Relations, and Vocational Placement Standards will be met at all times.

Access and Equity

We have a policy of equal access to training for all people seeking to enhance their knowledge and skills. In particular, we encourage the participation of women, indigenous people, people with physical or learning disabilities and those who live in remote areas.

Quality Management Focus

We have a commitment to providing a quality service and a focus on continuous improvement. We value feedback from students, staff and employers for incorporation into future programs.

Client Service

We have sound management practices to ensure effective client service. In particular we have client service standards to ensure timely issue of student assessment results and qualifications. These will be appropriate to competence achieved and issued in accordance with national guidelines. Our quality focus includes Recognition of Prior Learning Policy, a fair and equitable Refund Policy, a Complaint and Appeal Policy, an Access and Equity Policy and student welfare and guidance services.

Where necessary, arrangements will be made for those clients requiring literacy and/or numeracy support programs. We will take every opportunity to ensure this information is disseminated, understood and valued by personnel and clients. Our student information will ensure that all fees and charges are known to students before enrolment, that course content and assessment procedures are explained and that vocational outcomes are outlined.

External Review

We have agreed to participate in external monitoring and audit processes required by the state training agency. This covers random quality audits, audits following complaint and audits for the purposes of re-registration.

Management and Administration

We have policies and management strategies, which ensure sound financial and administrative practices. Management guarantees the organisation’s sound financial position and safeguards student fees until used for training/assessment. We have a Refund Policy, which is fair and equitable. Student records are managed securely and confidentially and are available for student perusal on request. We have adequate insurance policies.

Marketing and Advertising

We market our vocational education and training products with integrity, accuracy and professionalism, avoiding vague and ambiguous statements. In the provision of information, no false or misleading comparisons are drawn with any other training organisation or training product.

Training and Assessment Standards

We have personnel with appropriate qualifications and experience to deliver the training and facilitate the assessment relevant to the training products offered. Assessment will meet the National Assessment Principles (including Recognition of Prior Learning and Credit Transfer.) Adequate facilities, equipment and training materials will be utilised to ensure the learning environment is conducive to the success of the students.

Copyright

Copyright laws will bind our training material. Written permission to use Intellectual Property will be gained from the property owner prior to any use of such material. Reasonable use of excerpts from existing works will include attribution of its origin. Where work is produced specifically for clients, this work will become the property of the client.

Sanctions

We will honour all guarantees outlined in this Code of Practice. We understand that if we do not meet the obligations of this Code or supporting regulatory requirements, we may have our registration as a Registered Training Organisation withdrawn. We are committed to providing our clients with high quality service. This commitment is evident in the policies and procedures we have in place. We aim to provide a training service that is centred on the needs of our students and their employers. As a Registered Training Organisation, means that we have met the quality standards of the Vocational Education, Training and Employment Commission, and are able to offer training and assessment services, for nationally recognised qualifications. TTS-100, in conjunction with clients and other stakeholders, conducts regular internal reviews of its operations in order to maintain a high quality training organisation.

External Review of our operations

We are subject to external auditing of its operations by the Department of Employment, Training and Industrial Relations. We will provide service that complies with all the quality requirements pertaining to the status of a Registered Training Organisation.

Best Practice Standards

We will ensure it is up to date with Best Practice Standards by encouraging staff to attend industry network meetings and to seek and accept feedback via these networks. Through regular staff meetings, we will ensure it is constantly reviewing literature, technology and methods in order to keep abreast of developments relevant to both the services provided by us.

Timelines for issue of qualifications and results

We will provide students with written feedback by email of their assessment within 48 hours (excluding public holidays) except for holistic or major assessments which will be responded to by email within five working days of the receipt of your assessment.

Qualifications will be issued within 21 days of the issue of their results unless an appeal against assessment has been lodged.

Appeals lodged against assessments must be made within 30 days of receiving the assessment results. Our staff will examine these appeals and a result of the appeal will be provided to the student within 14 days of the day of the lodgement of the appeal.

A certificate will only be re-issued to student on receipt of a written request and payment of fees. Re-issue of certificates will attract a fee of $50.

Records Management

We ensure that our record keeping procedures comply with the quality standards of the AQTF standards. All client and student records are confidential. Our recording system ensures permanent backup of documentation to ensure the security of client and student documents. Clients and students will have access to their records at any stage.

Student Welfare Service

We will provide counselling and support to students experiencing difficulties with studies. In circumstances where students require specialised assistance outside the expertise of our Training staff, we shall provide referral to agencies that can support those students’ needs.

Documented Policies and Procedures governing quality

WGT Training has documented policies and procedures covering all aspects of the work it conducts and the administration of its operations. Copies of our policies are freely available to all clients and students, upon request from TTS-100′s Student Support Centre.

Anti discrimination policy

The TTS-100 Anti-Discrimination Policy details our commitment to providing a workplace and study environment which does not discriminate against people based on ethnicity, gender, sexual preferences or disability.

Disability policy

The goal of this policy is to maximise access to, participation in and outcomes from vocational education and training for people with a disability. Our is committed to the concept of inclusive practice.

Language, Literacy and Numeracy Policy

We are committed to providing assistance to people seeking to undertake training with us, who may have special literacy and numeracy requirements. We will provide individual assistance where possible to students who have literacy and numeracy skill needs.

Recognition of Prior Learning (RPL) Policy

The objective of our RPL Policy is to ensure that an individual’s prior learning achieved through formal and informal training, work experience or other life experience is appropriately recognised. Our policy is based on the National Assessment Principles auspice through the Australian National Training Framework Committee.

Recruitment policy

Our Recruitment Policy details our commitment to the concept of equal employment opportunity and selection of staff based on merit. All our staff and sub-contract employees will be fully qualified as trainers and assessors and highly experienced in their field of training.

Refund policy

Our refund policy provides clients with a written guarantee concerning refunds of fees under certain circumstances.

Privacy Policy

To protect the privacy of Information provided by you to us we have adopted a Privacy Policy which is applicable to all information that you provide to us and that which we maintain electronically, whether you provide the information through our World Wide Web Site or through other means.

We follow the 10 National Privacy Principles the Federal Government has developed that are derived from the Privacy Act 1998 (and the 2000 Amendment to the Act). The 10 National Privacy Principals are located at: http://www.privacy.gov.au/publications/npps01.pdf

Complaints procedures

We have complaint procedures in place for clients who wish to lodge a complaint in regard to any of the services or operations provided by us. We provide numerous feedback and appeal mechanisms for clients. If appeals or complaints cannot be resolved informally you have the right to appeal to our Academic board.

Marketing and advertising policy

Our Marketing and Advertising Policy is a guide to ensure that we only market and advertise our services in an honest and ethical manner.

Management  guarantees these policies and procedures will be adhered to so that the quality of standard is maintained.

Student Handbook Verification

Upon accessing and reading this student handbook indicates that you have read, understood and valued the our Training Code of Practice and associated documents and policies which encompass:

1. our enrolment processes,

2. our marketing policy,

3. assessment processes which meet the National Assessment Principles (including RPL and credit transfer), appeals and Complaint processes, refund policy and our access and equity policy.

8. PRIVACY POLICY

Introduction: Our Commitment to Your Privacy

We are highly sensitive to the confidentiality of information provided by you to us. As a result, we have adopted the following Privacy Policy which is applicable to all information that you provide to us and that we maintain electronically, whether you provide the information through our World Wide Web Site or through other means.

We follows the 10 National Privacy Principles developed by the Federal Government and derived from the Privacy Act 1998 (and the 2004 Amendment to the Act).

The 10 National Privacy Principals are located at: http://www.privacy.gov.au/publications/npps01.pdf

What Information Do We Collect?

We must collect personal information as part of your application process for training. This information may be of a personal nature and can include details of educational background, employment history, and current employment status, and language, literacy and numeracy skills. The purpose of this information is to allow our staff to develop effective training and assessment programs, according to the needs of each individual.

Where there is a requirement for allowable adjustments for assessments, we may collect details of physical disability to allow us to conduct the assessment.

From time-to-time, we may also conduct surveys or other promotional specials, and gather additional information from our website in relation to these specials. The personal information gained during the enrolment process will not be used for marketing purposes.

What do we use this Information for?

Primarily, we use your information to provide you with the services available to you. The purpose of collecting personal information during the enrolment process is to allow our staff to develop effective training and assessment programs, according to the needs of each individual. This will enable you to enrol and obtain your qualifications.

How do we store this information?

We are required to keep your records for compliance with the AQTF standards. These records are kept for 30 years, in fire-proof safes, or in an electronic database. Access to these records is strictly controlled.

With whom do we Share Your Information?

We will not sell, share, rent or otherwise provide personal information to others, including people in your workplace, spouses or parents, without your written consent.

Cookies

We use cookies for the operation of its learning management system. A cookie is a small file that is held on your computer, for the purpose of recording information about the pages that you have visited. We do not use these cookies to gather personal information, the activity being related solely to the operation of the Learning Management System.

We will disclose personal information, when required to:

1. Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on us; or

2. Fulfil a user’s order or request, in accordance with the process outlined below.

How do I obtain or release copies of my personal information?

Please refer to the our procedure on Access to Person Information. This procedure is printed in full at the end of this section.

Laws and Legislation

We comply with Federal and State/Territory Privacy legislation, including The Privacy Act 1988 and subsequent amendments.

The acts relevant to the operation of TTS-100 as an RTO are:

- Workplace Health and Safety Act 1995

- Occupational Health and Safety and workplace harassment, victimisation and bullying is also found in the act

- The Vocational Education,

- Training and Employment Act 2000

- Commission for Children and Young People and Child Guardian Act 2000

- The Privacy Act 1988

- The Copyright Act 1968

- Anti Discrimination Act 1991 – Anti Discrimination

- Human rights and equal opportunity – Reference site only

9. POLICY AND PROCEDURE TO ACCESS PERSONAL INFORMATION NATIONAL PRIVACY PRINCIPLES YOUR RIGHT TO ACCESS DOCUMENTATION

Principle 6 ‘Access and correction’ of the ten National Privacy Principles from Schedule 3 of the Privacy Act 1988 (Cth) provides for an individual to access their personal information held by an organisation. In most instances the organisation must allow the individual access to the information on request by the individual. If the individual can establish that the information is not accurate, complete and up-to-date, the organisation must take reasonable steps to correct information.

STUDENT RECORDS

Student records are to be raised at enrolment. These records are to be established electronically and as a hard-copy record. These records are to include, but are not restricted to:

1. Interview Report

2. Enrolment form

3. Fees Arrangements

4. Student Identification

5. Applications for RPL or Mutual Recognition

Student records are to be entered and maintained on the our database by administration. All enrolment changes, unit results, attendance records and changes to personal data must be forwarded directly to student administration for data entry.

Students may request a copy of their data profile on request and proof of identification.

Third party access cannot be approved by any means other than student agreement.

Enrolment forms are to make provision for student data access by our staff or representatives of the Office of Training and Tertiary Education for purposes relevant to the monitoring of student progress. All other data is to be held securely and in confidence.

10. ASCERTAINING IDENTITY

Our staff should be reasonably satisfied with the identity of the person seeking disclosure of a student’s personal information before releasing the information.

If the person is seeking release of information in person, then they will be asked for some form of identification. As well, our staff are instructed to satisfy themselves that the release of the information is within the context of this policy.

If the request for the student information is made by telephone, the person making the request will be asked for the request to be made in writing. This can be via fax or email. Once the request is received then our staff will process the request in accordance with this policy.

11. COMPLAINTS & APPEALS

As a student if you are not happy with the quality of service or the training received, or if you would like more information on how to lodge a complaint,

we have complaint procedures in place for students who wish to lodge a complaint in regard to any of our services or operations. If appeals or complaints cannot be resolved informally you have the right to appeal to our Education Board. Contact our Student Support Centre on (08) 9455 3917 or email admin@tts-100.com and ask for a Student Complaint Form to be forwarded to you for completion.

Should you wish to take the matter further, you should view the following website ww.training.com.au or to the National Training complaints hotline on 1-800-000-674 or email DEST at nationalcomplaintshotline@dest.gov.au